Support operations face a critical gap between demo performance and real-world resilience. Generative AI-powered chatbots excel in controlled environments but struggle under authentic pressure scenarios including angry customers, code-mixed languages, incomplete information, and deliberate policy exploitation.
Current testing methods cannot economically simulate thousands of realistic support conversations to identify weak points.
Exploited loopholes result in revenue leakage through refund policies, replacement workflows, and COD return handling.
Degraded customer experiences erode brand trust when support systems fail under real-world pressure.
A comprehensive platform that transforms how you test and secure your customer support systems
Three phases of powerful features designed to protect your business
Generate 1,000+ unique conversation scenarios from a single policy document. Each scenario tests different edge cases and policy interpretations.
Inject chaos in English, Hindi, Hinglish, and Tamil. Test your support systems against code-mixed languages and regional variations.
Instant policy violation detection with detailed annotations. Know exactly where and why your policies are being exploited.
Full conversation replay with failure annotations. Review every interaction that led to policy breaches or system failures.
Ranked list of scenarios causing the highest policy breaches. Identify your most vulnerable support workflows and prioritize fixes.
Financial impact projection based on detected vulnerabilities. Understand the potential revenue loss from each policy gap.
Common customer tactics that successfully bypass controls. Learn how adversaries exploit your policies and prepare defenses.
Natural language recommendations to tighten loopholes. Get actionable suggestions for improving your policy documents.
Automatically generates policy document diffs showing exact sentences to add or modify. Targets the top 3 exploited loopholes from test results.
Unlike traditional load testing that focuses on infrastructure resilience, Havoc Machine targets business logic vulnerabilities in customer support workflows.
The Policy Patch Generator provides actionable remediation, not just problem identification, creating a complete testing-to-fix workflow that chaos engineering tools typically lack.
Fashion, electronics, and FMCG companies with high return rates. Protect your revenue from policy exploitation and ensure consistent customer experiences.
BPOs and customer service consultancies managing multiple brands. Scale your quality assurance across all client accounts with automated testing.
AI platform providers needing pre-deployment validation tools. Ensure your chatbots are production-ready before they face real customers.
The global generative AI market for customer support exceeds $13 billion and is rapidly expanding
Organizations are seeking tools to ensure 24/7 support reliability and protect their revenue from policy vulnerabilities.
Start free and scale as you grow. All plans include core testing capabilities.